Discover Your Strength Through Movement

Last Updated: January 15, 2025

1. Information We Collect

Serene Movement Studio ("we," "our," or "us") collects information that you provide directly to us when you:

• Register for a membership or free trial
• Book or attend classes
• Contact us via email, phone, or contact form
• Sign up for our newsletter or communications
• Participate in surveys or promotions

This information may include: name, email address, phone number, mailing address, payment information, emergency contact details, and any health information you voluntarily share with instructors.

2. How We Use Your Information

We use the information we collect to:

• Process your membership and class bookings
• Communicate with you about classes, schedules, and studio updates
• Send you newsletters and promotional offers (you may opt out at any time)
• Improve our services and customer experience
• Comply with legal obligations
• Ensure the safety and security of our studio and community

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (payment processors, email service providers, scheduling software)
• When required by law or to protect our legal rights
• In connection with a business transfer, merger, or acquisition
• With your explicit consent

All third-party service providers are required to maintain the confidentiality and security of your information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications
• Object to certain processing of your information

To exercise these rights, contact us at hello@serenemovement.studio.

6. Children's Privacy

Our services are designed for adults 18 years and older. We do not knowingly collect information from individuals under 18 without parental consent.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Inactive accounts may be deleted after 24 months of inactivity.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes indicates acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Serene Movement Studio
2847 Lamar Blvd
Austin, TX 78705
Email: hello@serenemovement.studio
Phone: Available during business hours (Mon-Fri 8am-6pm CST)

Last Updated: January 15, 2025

1. Acceptance of Terms

By accessing or using Serene Movement Studio's services, including our physical location, website, and classes, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Membership and Registration

To participate in classes, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account.

3. Class Bookings and Attendance

Class bookings are subject to availability. You may cancel or reschedule classes up to 3 hours before the scheduled start time. Late cancellations or no-shows will count toward your monthly class allocation. Repeated no-shows may result in booking restrictions or membership termination.

4. Payment Terms

Membership fees are billed monthly in advance on the date you sign up. You authorize us to charge your payment method on file for all applicable fees. Failed payments may result in service suspension. All fees are in USD and non-refundable except as specified in our Refund Policy.

5. Membership Cancellation

You may cancel your membership at any time by providing 30 days written notice via email to hello@serenemovement.studio. Your membership will remain active through the end of your current billing cycle. Cancellations do not entitle you to a refund for the current billing period.

6. Studio Rules and Code of Conduct

To ensure a safe and respectful environment, all members must:

• Treat staff, instructors, and other members with respect
• Arrive on time for scheduled classes
• Turn off mobile devices during class
• Maintain appropriate hygiene and wear suitable workout attire
• Follow instructor guidance and safety protocols
• Not use studio equipment or facilities for unauthorized purposes

We reserve the right to refuse service or terminate membership for violations of these rules or disruptive behavior.

7. Health and Safety

Participation in physical fitness activities involves inherent risks. By using our services, you acknowledge that:

• You are physically capable of participating in the activities
• You have consulted with a healthcare provider if you have any medical concerns
• You will inform instructors of any injuries, limitations, or health conditions
• You participate at your own risk and will not hold Serene Movement Studio liable for any injuries

Our instructors provide fitness guidance but are not medical professionals. We do not provide medical advice, diagnosis, or treatment.

8. Assumption of Risk and Liability Waiver

You understand and agree that participation in classes and use of studio facilities involves physical activity that could result in injury. You voluntarily assume all risks associated with participation and agree to release, indemnify, and hold harmless Serene Movement Studio, its owners, instructors, and staff from any claims, damages, or injuries arising from your participation.

9. Intellectual Property

All content on our website and in our classes, including text, graphics, logos, videos, and class sequences, is the property of Serene Movement Studio and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Online Classes and Digital Content

Access to online classes and digital content is for personal, non-commercial use only. You may not record, screenshot, or share our digital content without permission. We reserve the right to revoke access for misuse.

11. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Modifications to Services and Terms

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We may also update these Terms periodically. Continued use of our services after changes constitutes acceptance of the modified Terms.

13. Dispute Resolution

Any disputes arising from these Terms or your use of our services will be resolved through good faith negotiation. If negotiation fails, disputes will be subject to binding arbitration in Austin, Texas, in accordance with the rules of the American Arbitration Association.

14. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16. Contact Information

For questions about these Terms, please contact us:

Serene Movement Studio
2847 Lamar Blvd
Austin, TX 78705
Email: hello@serenemovement.studio

Last Updated: January 15, 2025

1. General Refund Policy

At Serene Movement Studio, we strive to provide exceptional service and value. This Refund Policy outlines the circumstances under which refunds may be issued.

2. Free Trial

Our free trial includes two classes within a 7-day period and requires no credit card or payment information. Since no payment is collected for the trial, no refunds apply to trial participation.

3. Monthly Membership Refunds

Monthly memberships are billed in advance on a recurring basis. Our refund policy for memberships is as follows:

• 14-Day Satisfaction Guarantee: If you are unsatisfied with your membership for any reason within the first 14 days, we offer a full refund of your initial membership payment. To request a refund, email hello@serenemovement.studio within 14 days of your first payment.
• After 14 Days: Membership fees are non-refundable after the initial 14-day period. If you wish to discontinue your membership, you must provide 30 days written notice. Your membership will remain active through the end of your current billing cycle, but no refund will be issued for the remaining days.
• Partial Month Refunds: We do not offer prorated refunds for partial months of membership.

4. Membership Cancellation Process

To cancel your membership:

• Send written notice to hello@serenemovement.studio at least 30 days before your next billing date
• Include your full name and email address associated with your account
• You will receive confirmation of your cancellation within 2 business days
• Your membership benefits will continue through the end of your paid period

5. Membership Freeze Policy

Instead of canceling, you may freeze your membership for up to 2 months per calendar year for $25/month. Freeze fees are non-refundable once charged. To freeze your membership, submit a request at least 7 days before your next billing cycle.

6. Class Packages and Single Sessions

If we offer class packages or single session purchases in the future, the following applies:

• Unused class packages are refundable within 30 days of purchase, minus any classes already attended
• Single session purchases are non-refundable once the class has occurred
• If you cannot attend a pre-booked class, you may reschedule up to 3 hours before the start time

7. Special Events and Workshops

Payment for special events, workshops, or retreats may have different refund terms:

• Refunds are available up to 14 days before the event date
• Cancellations within 14 days of the event are non-refundable but may be transferred to another participant
• Specific event terms will be communicated at the time of booking

8. Studio Closures or Canceled Classes

If we cancel a class or close the studio unexpectedly:

• You will be notified as soon as possible via email or text
• Canceled classes will be credited back to your account
• For extended closures beyond our control (such as natural disasters or public health emergencies), we will work with members on a case-by-case basis to provide fair accommodations, which may include account credits, membership extensions, or refunds at our discretion

9. Payment Disputes

If you believe you have been charged incorrectly:

• Contact us immediately at hello@serenemovement.studio
• Provide details of the charge in question
• We will investigate and respond within 5 business days
• If an error is confirmed, we will issue a refund within 7-10 business days

10. Chargebacks

If you initiate a chargeback or payment dispute with your credit card company without first attempting to resolve the issue with us, we reserve the right to immediately suspend or terminate your membership and pursue collection of any outstanding fees.

11. Refund Processing Time

Approved refunds will be processed within 7-10 business days and returned to the original payment method. Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

12. Non-Transferable Memberships

Memberships are non-transferable and may not be shared with, gifted to, or sold to another person. Violations may result in membership termination without refund.

13. Gift Cards and Promotional Credits

Gift cards and promotional credits are non-refundable and have no cash value. They must be used according to their specific terms and expiration dates.

14. Exceptions

We may make exceptions to this policy in extraordinary circumstances, such as:

• Documented medical emergencies or injuries preventing participation
• Relocation outside of our service area
• Other exceptional situations evaluated on a case-by-case basis

Exception requests must be submitted in writing with supporting documentation.

15. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated "Last Updated" date. Changes will apply to purchases made after the policy update date.

16. Contact Us

For refund requests or questions about this policy, contact us:

Serene Movement Studio
2847 Lamar Blvd
Austin, TX 78705
Email: hello@serenemovement.studio
Support Hours: Monday-Friday, 8am-6pm CST